Error reference

Find the code shown in the app for its cause and next steps.

• KB3004 - Changing Freshdesk accounts is not supported

  Your existing ReadReceipts installation is connected to a different Freshdesk account.

• KB3006 - Invalid Freshdesk subdomain

  Freshdesk could not find the subdomain entered during setup.

• KB3007 - Invalid API key or credentials

  Freshdesk rejected the API key or account details entered during setup.

• KB3008 - No existing account for this domain

  ReadReceipts could not find an existing account for this Freshdesk domain.

• KB5001 - App installation failed

  ReadReceipts could not complete the installation with the service.

• KB5002 - Conversation receipt correlation failed

  ReadReceipts could not link a conversation reply to its receipt record.

• KB5003 - App uninstallation failed

  ReadReceipts could not complete a required server-side uninstallation step.

• KB5005 - Existing account lookup failed

  ReadReceipts could not check for an existing account during setup.

• KB5006 - Account registration failed

  ReadReceipts could not register or complete setup for your account.

• KB5007 - The setup page hit an unexpected error

  The ReadReceipts setup page could not complete a step because of an unexpected error.

• KB5008 - Updating account details failed

  ReadReceipts could not save updated account details during setup.

• KB5009 - Could not load subscription details

  ReadReceipts could not load your subscription status on the settings page.

• KB5010 - Subscription portal unavailable

  ReadReceipts could not open the subscription management portal.

KB41 is retired. KB5004 and telemetry-only failures are internal and are not part of this public reference.