Error reference › KB3007 - Invalid API key or credentials

KB3007 - Invalid API key or credentials

Freshdesk rejected the API key or account details entered during setup.

What happened

During setup, Freshdesk rejected the API key and subdomain combination you entered.

How to fix

In Freshdesk, select your profile picture and open Profile Settings.
Copy Your API Key from the profile page. Create a new key only if your Freshdesk account policy requires it.
Confirm the account subdomain: it is the part before .freshdesk.com in your Freshdesk URL.
Return to the app setup page, re-enter both values, and click Next.

Still stuck?

Contact support@readreceipts.app with the code KB3007. Do not include your API key in the message.