KB5010 - Subscription portal unavailable

What happened

The Manage Subscription button could not retrieve a link to the billing portal, so the portal did not open.

Your subscription is unchanged. No payment or plan change has been made.

How to fix

1. Close the settings page and reopen it from Admin > Apps, then try the button again.
2. If a pop-up blocker is active, allow pop-ups for your Freshdesk domain - the portal opens in a new tab.
3. Wait a few minutes and retry - the billing service may be temporarily unavailable.

Contact support

If you need to change or cancel your plan while this error persists, contact support@readreceipts.app with KB5010, your Freshdesk subdomain, and the approximate time of the error. Do not send API keys.