KB5009 - Could not load subscription details

What happened

The settings page could not reach the billing service, so your current plan and subscription status could not be displayed.

This does not affect your subscription, your billing, or the receipts already being tracked. It only affects what the settings page can show you.

How to fix

1. Close the settings page and reopen it from Admin > Apps.
2. If your browser blocks third-party requests or you are on a restricted network, try again from a normal connection.
3. Wait a few minutes and reopen the page - the billing service may be temporarily unavailable.

Contact support

If the error persists, contact support@readreceipts.app with KB5009, your Freshdesk subdomain, and the approximate time of the error. Do not send API keys.